Return & Exchange Policy
Our refund and return policy is valid for 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange. If your product arrives damaged or does not match the description on our website, we will gladly exchange it or issue a refund. In such cases, return shipping will be covered by us.
We accept returns of non-consumable items (consumables include pet waste bags, reptile bedding, grooming and cleaning supplies, food, etc.) within 30 days of purchase, provided the items are in a resalable condition: undamaged, new, unused, unopened, with all original packaging and labels intact. Return postage must be paid by the buyer for change-of-mind returns.
- Unopened, unused, original packaging
- Buyer covers return shipping for non-defective items
Please contact us at pet@samaepet.com before returning any item. Do not send returns COD (Cash on Delivery) or without prior communication. We need to confirm the return in advance and record your return and refund information for our workflow.
Any return sent without prior communication will not be supported. Returns due to buyer errors such as refused delivery, incorrect address, or unclaimed package will not be accepted. If such errors cause the package to be returned to us, the refund will be issued after deducting the original return shipping cost plus a 20% restocking fee.
We ship worldwide. Once your payment is completed, we pack your order within 48 hours and prepare it for international shipping.
Important: Once an order has been shipped, you cannot change the shipping address. Please double-check your details at checkout.
Once we receive and inspect your return, we will send you an email confirming receipt and notifying you whether your refund has been approved. If approved, the refund will be processed within a certain number of days and automatically credited to your credit card or original payment method.
Late or missing refunds? If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company — it may take some time for the refund to officially appear. Next, contact your bank. There is often processing time before a refund is posted.
If you’ve done all of the above and still haven’t received your refund, please contact us at pet@samaepet.com.
